I am a very technical person, who has to do a lot of research before buying anything. My experience with the hot tub shopping was very confusing and misinformed by many dealers in Calgary. Everyone had the best, and wanted me to purchase right away. I did a lot of research on the internet and soon discovered that doing your home work sure pays off. Your company and products were highly rated , being that you have been in been in business since 1977, your BBB+ rating and ethics were my final deciding factor when purchasing your Sundance hot tub.